hijee Responsible Gaming — Your Protection is Our Priority
hijee believes that enjoyable gaming is only possible when it stays within limits. We are committed to ensuring a safe, informed, and enjoyable gaming experience for you.
Why is Responsible Gaming Important?
Online gaming and betting is an entertainment activity — but it should always be enjoyed responsibly. hijee always wants our players to treat gaming as a fun experience, not as a source of financial or mental stress.
Responsible gaming means staying within your means, setting limits on time and money, and not prioritising gaming over other responsibilities in life. hijee gives this principle the highest importance and provides various tools and features to keep you protected at all times.
Only individuals aged 21 or older may create an account and play on our platform. Our service is strictly prohibited for minors.
Our Protective Tools
hijee provides various tools to keep your gaming experience safe. Below are our main protective features.
Deposit Limit
Set a limit on how much you can deposit per day, per week, or per month. Setting this limit greatly reduces the risk of overspending. A deposit limit can be lowered at any time, but increasing it requires a waiting period.
Session Time Limit
Decide how long you will play in a single session. Once the set time is up, you will be automatically logged out of the session. This protects you from getting stuck in long gaming sessions and helps you maintain a balanced lifestyle.
Time-Out Feature
If you feel you need a short break, set a time-out on your account for 24 hours to 30 days. During this time you will not be able to play or deposit. Take a clear head and come back refreshed.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion option. It gives you the ability to suspend your account for a longer period. No promotional communications will be sent during the exclusion period.
Bet Limit
Set a maximum amount for each bet. This helps you avoid a single large loss. Playing smaller bets over a longer time is a core principle of responsible gaming.
24/7 Support
If you are facing a gaming problem or need help using any protective tool, contact our Bengali live chat support. We are by your side around the clock.
Warning Signs of Problem Gaming
If you notice the following signs in yourself or someone close to you, it is important to be alert and seek help.
- Repeatedly gaming to chase losses and holding onto the mindset of "I will win this time."
- Borrowing money from family, friends, or close ones for betting.
- Trying to stop gaming but being unable to, or feeling anxious when you do.
- Using money meant for food, rent, or essential expenses to play.
- Lying to family or friends about your gaming habits.
- Neglecting work, studies, or family responsibilities to spend time gaming.
- Turning to gaming to cope with stress, anxiety, or loneliness.
Are You Playing Safely?
Ask yourself — this simple check will help you understand your own gaming habits.
I only bet what I can afford to lose and I save any money I win.
I play for a set amount of time and stop willingly after that time is up.
Gaming does not affect my family life, social life, or work life.
If any of these do not apply to you, contact our support team right now.
Top Tips for Safe Gaming
Set a Budget
Decide on a fixed budget before you start playing. Once that amount is gone, stop playing — betting is never a way to earn income.
Track Your Time
Keep track of how long you play. Set a timer on your phone and build the habit of not playing beyond the time you set.
Take Breaks
Take regular breaks. The ability to make good decisions decreases during long sessions. Taking at least a 10 to 15 minute break every hour is the key to healthy gaming.
Do Not Bet on Emotion
Never play when you are angry, sad, under stress, or under the influence of substances. Play with a calm mind and clear judgment.
Age Verification and Minor Protection
hijee is fully committed to protecting minors. Every user's age is verified at the time of registration on our platform. Any suspicious account is investigated immediately and suspended if necessary.
If you are a parent and are concerned about your child accessing this platform, use parental control software on your device. You can also inform our support team and we will act quickly.
Please note: only those aged 21 or older may create an account and play at hijee. Violating this rule will result in the permanent closure of the account.
Our Steps to Protect Minors
- Mandatory age verification process at the time of registration.
- Immediate verification of suspicious accounts and suspension where necessary.
- Assistance and guidance for parental controls.
- No advertising or campaigns targeting minors.
- A commitment to respond to any report within 24 hours.
How Self-Exclusion and Time-Out Work
Time-Out
A time-out is a short-term break system. You can take a time-out from 24 hours up to 30 days. During this time your account will remain active but playing or depositing will not be possible. Once the time-out ends, your account will be reactivated automatically.
If you feel you need to take a breath — the time-out feature is for you. Contact us via live chat or email at [email protected] to set it up.
Self-Exclusion
Self-exclusion is a long-term decision. If you feel gaming has gone beyond your control, apply for self-exclusion. Your account will be closed for an extended period and no promotional messages will be sent from hijee.
If you try to open a new account during self-exclusion, that account will also be closed. Email [email protected] to apply for self-exclusion.
Support and Resources
Live Chat Support
If you need help with a gaming problem, contact our 24/7 Bengali live chat. Our trained team will help you use the right protective tools.
Email Support
For self-exclusion, time-out, or any other responsible gaming request, email us at: [email protected]. We will respond as quickly as possible.
Mental Health Support
Gaming addiction is a mental health issue. If you or someone close to you is struggling with this, consult a mental health professional. Seeking professional help is a sign of strength, not weakness.
Responsible Gaming FAQ
Learn More or Get Help
Read our FAQ to learn more about responsible gaming, or visit the casino page to enjoy games directly at hijee. If in doubt, get help from our support team.